I was asked to make two simple changes to a PayPal store account this morning. I say 'simple' because, on the surface, they seemed non-trivial. I had to change the shipping charges for all items and update the email address where payment notifications are sent. Easy enough.
Easy enough, I say. . . not quite. PayPal has, surprisingly, an extremely un-intuitive user interface. My first task was to change the shipping charge for all items. My choices in the navigation for "My Account" are: Overview, Add Funds, Withdraw, History, Resolution Center, and Profile. Well, Profile is the obvious choice. It takes me to a screen with no less than 32 links for various settings. After scanning the links I see one that says "Shipping Preferences." Maybe that one. Nope. My next choice down the list is "Shipping Calculations." Bingo! I successfully change the shipping rate charges to $0. Not too bad.
Now I have to change the email address where notifications of payments are sent. This sounds like it will be a snap. Has to be the registered email address, right? Wrong. For some reason, all of the notifications are sent to a different email address than the one set as the primary account address. Hmmmmm. Well, of course I go back to the "Profile" page. I see an "Email" link and think that's the obvious choice. No, that's just the registered email, with no others listed. So, they only have one registered email, no secondary addresses, but the payment notifications are STILL being sent somewhere else. How very odd. So I go back to the "Profile" page and see an option below "Email" called "Notifications." Surely, if the "Email" option wasn't the right choice, "Notifications" is where I need to go. Nope, and don't call me Shirley. "Notifications" only control WHEN they send an email, not WHERE they send the email. Dead end. I scour the rest of the options under the "Account Information" heading. The only other choice that I can see as a stretch is "Business Information." Why not? Surprise surprise, right in your eyes, this is it!
The "Business Information" page has a value called 'Customer Service Email' with a helpful 'learn more' link out to the side. I click on the link to find out why this attribute is here. It explains:
'Your customer service email address is the address we will display to buyers in our communication with them about a transaction. If you choose not to identify a customer service email, your primary email address will be used.'
Who would have guessed. Either way, I was able to change the address and hopefully make the client happy.
Thanks, PayPal, for the giant headache!













